Big Industries NV (“Big Industries NV”, “we”, “us”, “our”) assists organizations in ensuring compliance with European and international privacy and data protection legislation. Big Industries NV is based in Belgium.
For any questions, enquiries or other actions on privacy matters you can contact us through the following channels:
Phone: +32 3 450 80 30
Address: Veldkant 33a, 2550 Kontich
For the processing of the following data, we ask your permission. We will also process your personal data when it is necessary for the execution of the contract between you and Big Industries NV.
We, as well as our employees, have access to your data, strictly when necessary to perform a processing described above. We’ll store your data in a Microsoft Office environment, hosted and controlled by Cronos. Big Industries NV is part of the Cronos Group and Crosspoint Solutions. Your data might be transferred for internal administration or recruitment purposes within this group of undertakings. We will not transfer your data to anyone outside the EEA (European Economic Area) without your specific consent.
In order to keep our database as up-to-date as possible, we will initially keep your data for 2 years. If there has been no contact within that period, we’ll delete your data. We’ll send you an e-mail a month before the end of this period. If you wish we’ll keep your data, you can give your consent via that e-mail for another year. If legislation requires us to keep your personal data longer (for example billing information) we will keep your data for the period described in the law.
Every person has the right to access his data. This means that we have to inform you what happens with your data and further detail your rights. In this policy you will find the answers to those questions.
We also have to provide you with a copy of your personal data. You will receive a copy on simple request through one of the above stipulated channels. Please do note that only the first copy is free of charge. We will send you the information through e-mail unless you specifically request to receive the information by post, or when an e-mail is not possible due to technical circumstances.
It is possible that certain documents may contain personal data from other persons who enjoy the same protection as you. We therefore might have to anonymise certain documents, which could take some time. We will always inform you if we are unable to fulfil the request within one month.
If we are in possession of incorrect or no longer up-to-date data, we will adapt this again on simple request through one of the above-mentioned channels. If we assume that the data we have of you is no longer up-to-date, we might contact you to verify this.
Under a limited number of circumstances, you can ask us to delete your data. When you meet one of the criteria below, we will delete your data without delay. We will however keep your e-mail address and/or phone number and/or address and/or name on a black list, so our system will notice that you no longer wish to be contacted.
Criteria for erasure:
To the right to be forgotten there are also some exceptions in which case we cannot delete your data. If this would be the case, we will inform you about this. The reasons not to abide your request would be one of the following:
You can request restriction of processing of your data where you assume that we are in possession of inaccurate data, or that our processing is unlawful, but you do not want us to erase your data, or if the data is needed for your legal claims or if you invoke the right to object to processing. We will cease processing (with the exception of storage) until the matter has been clarified. When the reason for restriction is no longer valid, we’ll notify you on lifting of the restriction.
When you invoke the above-mentioned rights, with the exception of the right to access, we’ll communicate your request to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We shall inform you about those recipients at your request.
Any data you handed us, that we process based on consent, and which we process via automated means, will be transferred to you or another controller (if technically feasible) upon request in a machine-readable format.
When we process data based on legitimate interest or on the basis of public interest, you have the right to object to it. We’ll investigate your objection and will only continue processing after the investigation if we can prove that we have a legal reason to continue the processing. The conclusion of the investigation will be communicated to you.
When you object to direct marketing, we will no longer send you any direct marketing starting immediately from the moment we receive your request.
Yes, at any point in time you can withdraw your consent to the processing of data. There are however two exceptions. First, if there is another legal ground for processing your data, we still will process your data on that legal ground. Secondly, withdrawing consent may not be used to circumvent contractual obligations. In short, if you withdraw consent it will only work towards the future, all previous processing will be deemed legal. If the necessity to perform a contract is present the data will be processed further on that basis.
If we were not able to satisfy your request, you always have the right to lodge a complaint. You can do so by contacting the Belgian supervisory authority via https://www.privacycommission.be/en/contact-us in an official language of Belgium.
In order to comply with legal obligations or for contractual reasons, we sometimes need a minimum of information. To be able to reach out to you and identify you we only ask your name and an e-mail address. Everything else you provide to us is on a voluntary basis.
We don’t process your data via automated decision making.